Family-owned · Reynoldsburg Local
4.9 from hundreds of Google reviewsThe Right Way Promise
Family-owned since 2009, serving Reynoldsburg with the same values we bring home every night.
Call (614) 751-0193Our promise to every customer
Done the Right Way
- Caring, honest & ethical
- Reliable, prompt & fair
- First-class service, every time
Bill & MelissaOwners
Our promise to you
What We Commit To Every Time
Bill and Melissa Ratliff started Right Way Heating and Cooling in 2009 with a simple idea: run the company the same way you'd want someone working in your own home. That means straight talk, showing up when we say we will, and never recommending a repair you don't need. Whether you're calling about a furnace that won't start or looking into a new cooling system, this promise applies every single time.
The Right Way Promise is something you can count on when you use our company for all of your heating and cooling needs. Right Way is family owned and operated, which means we really do care about family. We take the same principles we hold at home and apply them to each and every customer.
We promise to be caring, honest, and ethical in everything we say and do. We promise to be reliable, prompt, and fair, and to always deliver first-class service. That's not a marketing line. It's the standard we hold our whole team to, from the first call to the final walkthrough.
- Family-owned since
- 2009
- Google rating
- 4.9
- BBB rating
- A+
Watch Our Story
Our Mission
Mission Statement
- Communication
- Right Way HVAC will ensure that communication between our company and our clients will always be accurate and up to date.
- Consistency
- Right Way HVAC will provide consistent service and systems to our own personal company and to our clients.
- Professional
- Right Way HVAC will provide professional service to each person and business that we serve.
- Team Work
- Right Way HVAC will create a culture of teamwork, and not an atmosphere of individualism.
- Commitment
- Right Way HVAC is committed to giving 100% of our energy to each business that we provide a service for. We will be committed to making sure each business is professional, systematic, organized, and successful.
- Integrity
- Right Way HVAC will be a company that stands by our word and our standard. We will represent a mindset and attitude of integrity to every person and situation we encounter.
Why Right Way
Why Homeowners Choose Right Way
Three things we hold ourselves to on every call.
Licensed & Background-Checked
Every technician carries proper credentials and passes a thorough background check before they ever step into a customer's home. You know who's at your door.
Straight Talk. No Surprises.
We tell you what's wrong, what it takes to fix it, and what it costs, before any work starts. No inflated quotes, no upsells you didn't ask for.
Hundreds of Google Reviews
Sixteen years of honest work backed by real customers in Reynoldsburg and across the Columbus metro. Read what they say on our reviews page.
What We Cover
Heating, Cooling & Air Quality
One company for every system in your home, installed, repaired, and maintained right.
- Certified Technicians
- Trained on heating, cooling, and air quality systems
- Aprilaire Authorized Dealer
- Named-brand humidification products and installation
- BBB Accredited
- Verified business practices and accountable service
- Google Guaranteed
- Background-checked and approved by Google's screening process
Lisa Kupanoff
Naim & Matt were super polite and helpful. Worked hard. Cleaned everything up nicely.
Read on Google (review by Lisa Kupanoff)Vera Burrow
Highly recommend. Jayden and Blake did the inspection. Noah came to help me pick the best furnace and Norm and Noah H did the installation. All were very nice and professional. Couldn't ask for better.
Read on Google (review by Vera Burrow)Jocelyn McElravy
We had a great experience with Right Way start to finish. Scheduling was super fast and convenient, Hunter was able to diagnose and explain the issue same day and provide multiple options at different prices. Noah helped us pick out the most cost effective solution for our situation, we even spent less than we expected. Finally, Naim & Matt were professional, clean, and respectful in our home for installation. We were consistently impressed with the honesty and clear communication with everyone, and not to mention that they showed up exactly when they said they would which made planning a lot easier. And finally we want to thank everyone for their attention to our family & pets' safety when thoroughly checking for carbon monoxide issues.
Read on Google (review by Jocelyn McElravy)Jeb Burkholder
Brendin was the technician who came out to service my AC. He was friendly, knowledgeable, worked quickly and efficiently, and did the job to my total satisfaction!! I have been with Rightway Heating and Cooling for probably 20 years. They are always reliable and on the ball! The above review was created in the spring. I just now completed my fall service appointment for my furnace. Same quality service and great experience with technician, Brendin. Thanks, Rightway Heating and Cooling!
Read on Google (review by Jeb Burkholder)
Hannah W.
Blake is a lifesaver. He went above and beyond to diagnose the issue with my AC. He showed me pictures and explained everything in detail so I fully understood what needed repaired. I will definitely be using this company in the future. Thanks Blake!! Update: Matt came and did the repairs needed for my air conditioner to operate. He was very friendly and professional. He did a great job. Thanks Matt!! Update: Needed a furnace replacement and Naim and Matt came to do install. They did a fantastic job. Very professional. Thank you guys!
Read on Google (review by Hannah W.)Penny Wilson
Hunter came and did his job, was nice, friendly. He did a wonderful job!!!👍
Read on Google (review by Penny Wilson)T Wells
I called Right Way Heating & Cooling to have a technician come and check my AC unit. HUNTER came and he was very nice, informative, knowledgeable and had a great attitude! Upon entering he put on protective covers on his shoes, which was thoughtful. HUNTER was just awesome! Thank you, HUNTER, for your service!
Read on Google (review by T Wells)Daniel Essien
had a great experience with Right Way Heating and Cooling. Their communication was excellent, kept me in the loop about arrival time. They showed up on time and were very friendly and professional. They got the job done efficiently and on schedule, and the price was fair. giving the quality of the work. It really felt like top tier service. Highly recommend. Jaeden was the rep. That showed up and he was amazing!
Read on Google (review by Daniel Essien)
Donna Townes
Gabe Noah Matt was great very good at there job explained everything about my new furnace and thermostat good crew thank you
Read on Google (review by Donna Townes)Pete Johnsen
The most installers were pleasant and professional. The price was good as well. No complaints, would recommend.
Read on Google (review by Pete Johnsen)Seth Eveland
Gabe and Norm did a great job. They were quick and quiet. Even forgot they were here a few times. AC is working as expected with no hiccups and a few extra features I wasn’t thinking of that will help detect any problems before they become catastrophic thanks guys.
Read on Google (review by Seth Eveland)Stephanie Battle
Jaeden was very efficient and knowledgable! Pleasure to work with.
Read on Google (review by Stephanie Battle)
Next step
Tell us about the job
Your name, your number and what needs doing. A person from Right Way Heating and Cooling gets back to you.
- Tell us what’s going onName, number and the problem. Takes a minute.
- We call you backA real person from our team, within one business day.
- We fix it rightOptions and pricing before any work starts.
“Naim & Matt were super polite and helpful. Worked hard. Cleaned everything up nicely.”
Lisa Kupanoff4.9 from hundreds of Google reviewsFree estimates