24-hour service Central, OH
4.9 on Google Financing available (614) 751-0193 (740) 616-8005
Right Way Heating and Cooling
New Albany, Ohio HVAC Service

Family-owned · Reynoldsburg Local

4.9 from hundreds of Google reviews

New Albany, Ohio HVAC Service

Furnace repair, AC installation, heat pump service, and air quality for New Albany homes, backed by hundreds of Google reviews.

Call (614) 751-0193

Request an estimate

Tell us what you need

No obligation · Responds within 1 business day

By submitting this form you agree that we may contact you about your request and share your name and email address with partner companies for email marketing. We never share your mobile number or text message consent with third parties or affiliates for marketing or promotional purposes.
HVAC technician using a digital multimeter to diagnose an air conditioning unit during a service call on a rooftop installation.

Heating and Cooling for New Albany, Ohio Homes

Right Way Heating and Cooling provides full-service heating and cooling in New Albany, Ohio, furnace repair, air conditioning installation, heat pump service, and indoor air quality work, all under one roof. We're a family-owned operation out of Reynoldsburg, and New Albany is well within our service area. Bill and Melissa Ratliff have run this company since 2009, and with hundreds of Google reviews averaging 4.9 stars, the track record is there for anyone who wants to check. Ohio HVAC Contractor License #45299. If your heating or cooling system is giving you trouble, calling us now means a certified technician handles the diagnosis, not a subcontractor, not a temp.

New Albany homes run the range from sprawling custom estates near the country club to newer construction in established neighborhoods, and the climate here doesn't play favorites. Central Ohio winters drop hard and fast, and the humidity swings that come with winter moisture and seasonal storm exposure put real stress on HVAC equipment. New Albany's city water, supplied by the Columbus Division of Water, runs on the harder side, mineral buildup is a real consideration for any water-based HVAC component. HVAC contractors working in New Albany are required to register with the Community Development Department before performing work, and inspections run through the city's inspection line at 614-939-2222. We know the local code requirements, and every job we do here is pulled and permitted properly.

Our HVAC services in New Albany

What New Albany Winters Actually Do to HVAC Systems

Ohio cold isn't just about temperature. It's about the pace of change.

New Albany sits squarely in a climate zone where a 55-degree afternoon can become a 20-degree night by the time you're going to bed. That kind of swing is harder on heat pumps and furnaces than sustained cold is. Expansion and contraction cycles stress heat exchangers, refrigerant lines, and contractor contacts faster than most homeowners expect. Add the ice storm exposure this area sees regularly. We're talking about events that can knock out power for hours and send systems through hard restart cycles, and you start to understand why HVAC equipment here tends to show its age sooner than the manufacturer's spec sheet suggests. A system that's 10 or 12 years old and hasn't had a tune-up in a couple of years isn't just inefficient; it's a liability going into a New Albany January. We see the results every season: a furnace repair call that would've been a maintenance visit six months earlier. Don't wait for the cold snap to find out.

HVAC Services

Full HVAC Coverage for New Albany Homes

One company for every heating and cooling need in New Albany.

Furnace Repair

Ignition failures, cracked heat exchangers, pressure switch problems, our certified techs diagnose and fix furnace issues the same visit when parts allow. New Albany's hard winters mean furnace calls spike fast when temperatures drop.

Air Conditioning Repair

Refrigerant leaks, failed capacitors, compressor issues, we handle AC repair across all major brands. Columbus-area summer heat is no joke, and a slow AC becomes a broken AC fast when it's pushing 90 degrees.

Heat Pump Repair

Heat pumps are efficient until they aren't. Reversing valve failures, defrost cycle problems, and refrigerant issues are the most common calls we get in New Albany. We'll tell you honestly whether repair or replacement makes more sense for your system.

Air Conditioning Installation

New system or replacement, we size it for your actual home, not a square footage estimate. Proper AC installation matters more than most homeowners realize; an oversized unit short-cycles and wears out faster than one that's correctly matched.

Humidifiers and Dehumidifiers

New Albany's seasonal humidity swings make whole-home humidity control a practical investment, not a luxury. We install Aprilaire humidifiers and dehumidifiers that integrate directly with your existing HVAC system.

Duct Cleaning and Air Filtration

Older ductwork in established New Albany neighborhoods accumulates years of dust and allergens. Duct cleaning paired with a quality air filtration system is the most direct way to improve the air your family actually breathes every day.

HEAT PUMPS

Heat Pump Performance in a Central Ohio Winter

Heat pumps work by moving heat rather than generating it, which makes them extremely efficient in mild temperatures and genuinely stressed when New Albany dips below 30 degrees for days at a stretch. Here's what most homeowners don't get told: the defrost cycle is normal. When you see your outdoor unit steaming on a cold morning, that's not a malfunction. It's the system temporarily reversing flow to melt frost off the coils. It should run for a few minutes, then resume heating. If the defrost cycle runs constantly, or if your backup heat strips are kicking on every hour, that's a different problem. The reversing valve is the component that makes a heat pump switch between heating and cooling mode. When it starts to fail, you get a system that heats poorly, cools poorly, or gets stuck in one mode, sometimes without tripping an obvious error code. Diagnosing a reversing valve issue takes experience. We've seen other companies replace refrigerant on a reversing valve problem and send the customer a bill. We don't do that. The honest answer on repair versus replacement: if your heat pump is under 10 years old and the repair is a single component, fix it. If it's 12 or more years old, has had multiple repairs, and your utility bills keep climbing, the math on replacement usually works in your favor within a few seasons. Want to see the comparison in writing before you decide? We'll put it in front of you. Read more on that decision in our article on when to repair or replace your system.
Air conditioning condenser unit installed on a concrete pad outside a brick residential home.

New Albany Code Requirements We Handle for You

Permitted work in New Albany isn't optional, and it protects you, not just the city.

HVAC contractors in New Albany must register with the Community Development Department before performing work. Residential installations are governed by the 2019 Residential Code of Ohio; commercial work falls under the 2024 Ohio Mechanical Code. Inspections are scheduled through 614-939-2222 and must be requested by voicemail before 4:00 p.m. The business day prior. We handle all permit pulling and inspection scheduling on jobs that require it. You don't have to track down the process yourself.
HVAC Contractor registered with New Albany Community Development
Required before any work begins
Residential work follows the 2019 Residential Code of Ohio
Right code for your home, not the commercial standard
Inspections coordinated through 614-939-2222
We schedule; you don't have to chase the city
Ohio HVAC Contractor License #45299
Verifiable, active, and on file

Straight from Google

What New Albany Homeowners Say About Right Way

  • Lisa KupanoffLisa KupanoffOct 2026
    Naim & Matt were super polite and helpful. Worked hard. Cleaned everything up nicely.
    Read on Google (review by Lisa Kupanoff)
  • Vera BurrowVera BurrowOct 2026
    Highly recommend. Jayden and Blake did the inspection. Noah came to help me pick the best furnace and Norm and Noah H did the installation. All were very nice and professional. Couldn't ask for better.
    Read on Google (review by Vera Burrow)
  • Jocelyn McElravyJocelyn McElravyOct 2026
    We had a great experience with Right Way start to finish. Scheduling was super fast and convenient, Hunter was able to diagnose and explain the issue same day and provide multiple options at different prices. Noah helped us pick out the most cost effective solution for our situation, we even spent less than we expected. Finally, Naim & Matt were professional, clean, and respectful in our home for installation. We were consistently impressed with the honesty and clear communication with everyone, and not to mention that they showed up exactly when they said they would which made planning a lot easier. And finally we want to thank everyone for their attention to our family & pets' safety when thoroughly checking for carbon monoxide issues.
    Read on Google (review by Jocelyn McElravy)
  • Jeb BurkholderJeb BurkholderSep 2026
    Brendin was the technician who came out to service my AC. He was friendly, knowledgeable, worked quickly and efficiently, and did the job to my total satisfaction!! I have been with Rightway Heating and Cooling for probably 20 years. They are always reliable and on the ball! The above review was created in the spring. I just now completed my fall service appointment for my furnace. Same quality service and great experience with technician, Brendin. Thanks, Rightway Heating and Cooling!
    Read on Google (review by Jeb Burkholder)
  • Hannah W.Hannah W.Oct 2026
    Blake is a lifesaver. He went above and beyond to diagnose the issue with my AC. He showed me pictures and explained everything in detail so I fully understood what needed repaired. I will definitely be using this company in the future. Thanks Blake!! Update: Matt came and did the repairs needed for my air conditioner to operate. He was very friendly and professional. He did a great job. Thanks Matt!! Update: Needed a furnace replacement and Naim and Matt came to do install. They did a fantastic job. Very professional. Thank you guys!
    Read on Google (review by Hannah W.)
  • Penny WilsonPenny WilsonOct 2026
    Hunter came and did his job, was nice, friendly. He did a wonderful job!!!👍
    Read on Google (review by Penny Wilson)
  • T WellsT WellsOct 2026
    I called Right Way Heating & Cooling to have a technician come and check my AC unit. HUNTER came and he was very nice, informative, knowledgeable and had a great attitude! Upon entering he put on protective covers on his shoes, which was thoughtful. HUNTER was just awesome! Thank you, HUNTER, for your service!
    Read on Google (review by T Wells)
  • Daniel EssienDaniel EssienSep 2026
    had a great experience with Right Way Heating and Cooling. Their communication was excellent, kept me in the loop about arrival time. They showed up on time and were very friendly and professional. They got the job done efficiently and on schedule, and the price was fair. giving the quality of the work. It really felt like top tier service. Highly recommend. Jaeden was the rep. That showed up and he was amazing!
    Read on Google (review by Daniel Essien)
Read all hundreds of reviewsLeave us a review ↗

HVAC Service Contracts for New Albany Homes

Most HVAC breakdowns in New Albany aren't surprises. They're skipped maintenance visits that finally caught up. A service contract with Right Way means we show up twice a year, before the heating season and before cooling season, and we catch the small stuff before it becomes an emergency call. That means checking refrigerant charge, inspecting the heat exchanger for cracks, testing electrical connections, and replacing the air filter, the kind of work that keeps a 10-year-old system running like it's 7. Columbia Gas of Ohio offers rebates for certain energy improvements; a well-maintained, high-efficiency system puts you in the best position to qualify. We won't sell you a maintenance plan and disappear. The same company that shows up for your tune-up is the one that shows up if something breaks. That's what hundreds of reviews over 17 years looks like in practice, not one-time calls, but customers who call us back every season. Ask about our service contract options when you contact us today.
HVAC air filter replacement during a Right Way Heating and Cooling maintenance visit at a New Albany home.

Areas We Cover in and Around New Albany

Right Way Heating and Cooling serves New Albany and the surrounding Columbus east metro. Whether you're in a newer development or an established neighborhood, we cover the full area.

Ready to Schedule HVAC Service in New Albany?

Call Right Way Heating and Cooling for furnace repair, AC service, heat pump work, or a seasonal tune-up in New Albany, Ohio.

Bill and Melissa Ratliff's team is ready to take your call. 4.9 stars across hundreds of Google reviews. certified technicians. Ohio License #45299. No subcontractors.

Call the shop (614) 751-0193

4.9 from hundreds of Google reviews

Call now Request an estimate

Frequently asked questions

Why does my heat pump frost over in winter, is that normal for New Albany homes?
Yes, some frost on the outdoor coil is normal when temperatures drop. Your heat pump has a built-in defrost cycle that temporarily reverses flow to melt the frost. You might see steam coming off the unit for a few minutes. That's the system working correctly. What's not normal: a unit that stays heavily iced over for hours, or a defrost cycle that runs every 15 minutes. In New Albany's climate, where temperatures can swing 30 or more degrees in a day, a stuck defrost cycle is one of the more common winter calls we get. If the ice isn't clearing, call us.
When should I repair versus replace my heat pump in New Albany?
A good rule of thumb: if the repair cost is more than half the price of a new system and your unit is past 10 years old, replacement usually wins financially over the next few years. But that's a starting point, not a formula. The efficiency gap between a 12-year-old heat pump and a current model can mean real savings on your utility bill every month. We'll put the numbers in front of you so you can make the call. We won't push replacement when repair is the right answer. Read more in our repair vs. replace guide.
What is a reversing valve and what happens when it fails in a heat pump?
The reversing valve is the component that allows a heat pump to switch between heating and cooling mode. In heating mode, it directs refrigerant flow one direction; flip a signal from the thermostat, and it reverses. That's how one outdoor unit does both jobs. When the reversing valve starts to fail, you might get a system that only heats, only cools, or runs but doesn't condition the air at the thermostat set point. It doesn't always trip an error code. Misdiagnosing it is common; we've seen refrigerant added to a reversing valve problem that didn't need refrigerant. Our certified technicians know what to look for.
Does Right Way Heating and Cooling pull permits for HVAC work in New Albany?
Yes. New Albany requires HVAC contractors to register with the Community Development Department before performing work, and installations that require permits need inspections scheduled through 614-939-2222. We handle the permit pull and inspection scheduling on jobs that require it. Unpermitted HVAC work can create problems when you sell the home and may void equipment warranties. It's not worth skipping. Our license number is #45299, registered with the State of Ohio.
How does New Albany's hard water affect my HVAC system?
New Albany's water supply runs on the harder side, which means mineral content is a real consideration for any water-based HVAC component, particularly humidifiers. A whole-home humidifier that isn't maintained for mineral buildup will scale over time and lose efficiency. We service and install Aprilaire humidifiers that are designed to handle the mineral load you get in Central Ohio, and we'll walk you through the maintenance schedule on any system we install so you're not surprised by it later.
Which HVAC services does Right Way provide to New Albany homeowners?
We cover the full range: furnace repair and installation, air conditioning repair and AC installation, heat pump repair, duct cleaning, whole-home humidifiers and dehumidifiers, HVAC air filtration, smart thermostat installation, and HVAC service contracts. For New Albany homeowners who want one company to handle everything from filter replacement to full system replacement. That's what we do. No subcontracting, no referrals to a second company.

HVAC services in New Albany

Related

Next step

Tell us about the job

Your name, your number and what needs doing. A person from Right Way Heating and Cooling gets back to you.

  1. Tell us what’s going onName, number and the problem. Takes a minute.
  2. We call you backA real person from our team, within one business day.
  3. We fix it rightOptions and pricing before any work starts.
Rather talk now?(614) 751-0193
★★★★★
“Naim & Matt were super polite and helpful. Worked hard. Cleaned everything up nicely.”
Lisa KupanoffLisa Kupanoff4.9 from hundreds of Google reviews

Free estimates

Get your estimate

No obligation · Responds within 1 business day

By submitting this form you agree that we may contact you about your request and share your name and email address with partner companies for email marketing. We never share your mobile number or text message consent with third parties or affiliates for marketing or promotional purposes.