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Request Service From Right Way
Fill out the form and a member of our team will follow up promptly.
No heat or no AC right now? Call (614) 751-0193- 24-hour emergency service
- Family-owned since 2009
- 4.9 on Google
Every form submission goes directly to Melissa or a member of our office team. You'll hear back the same business day in most cases.
Request service
Submit Your Service Request
Before you send
Tell Us What Your System Needs
Whether your furnace stopped working mid-January or your AC is struggling through an Ohio summer, this form gets your request to the right person on our team. We're a family-run operation out of Reynoldsburg, Bill and Melissa Ratliff own and run Right Way, and we follow up on every submission personally.
Not sure whether you need a repair or a full replacement? Our technicians will give you a straight answer. You can also read about how we approach that decision before your appointment. We handle heating and cooling for homes across the Columbus metro, including New Albany, Westerville, and Granville.
What to Tell Us in the Form
The more detail you give us, the faster we can match you with the right technician.
- Service or EstimateLet us know whether you need a technician dispatched for a repair or a no-obligation estimate on a new system. Both are options in the form.
- Your AddressWe serve Reynoldsburg and the surrounding Columbus metro. Include your full address so we can confirm we're in your area and route the closest technician.
- Heating or CoolingTell us whether the issue is with your furnace, air conditioner, heat pump, or another system, or select 'Other' if you're not sure what you have.
- What You're ExperiencingDescribe the symptom as best you can: strange noise, no heat, warm air from the AC, short cycling, anything. More detail means a better-prepared technician.
What Happens After You Submit
- We Review Your RequestEvery form submission goes directly to Melissa or a member of our office team. You'll hear back the same business day in most cases.
- We Schedule Your VisitWe'll confirm a time that works for you and match you with the right technician for the job, whether that's a diagnostic, an installation, or a maintenance call.
- Technician Arrives ReadyOur trucks are stocked with common parts. Your technician will explain what they find and give you clear options before any work begins.